Payments & Billing: how it works

Pay with card or crypto. Need bank/wire? Contact support—we’ll arrange it (from $1000). Invoices & VAT supported

Written By Arina ZenCreator

Last updated About 1 month ago

TL;DR: You buy credit packs using card or crypto. We accept major cards (and Apple/Google Pay where supported).

Card payments

Card payments are processed securely by our payment provider. It uses secure payment processing and handles authentication steps such as 3-D Secure where required. Your full card details are not stored on our servers.

What this means for you:

  • Pay with Visa, Mastercard, Apple/Google Pay and other major cards.

  • Charges appear on your statement with our brand name.

Buying credits (one-time)

  1. Go to Billing → Add Credits.

  2. Choose a pack (e.g., Starter, Creator, Influencer, Professional).

  3. Complete the checkout.

  4. Credits land in your account immediately after a successful payment.

There are no recurring charges unless you explicitly opt into a future subscription product. You’ll always see the total before you pay.

Receipts, invoices, and taxes

  • A receipt is sent to your account email after each purchase.

  • Need a company invoice with VAT/GST? Contact us and we’ll issue a formal invoice.

  • We collect VAT/GST where required by law based on your billing country and tax details.

Alternative payment methods (on request)

If card payment isn't an option, reach out—we can arrange manual payment for larger top-ups:

  • Bank / wire transfer (US/EU)

    (from $1000)

  • ACH (US)

  • Crypto (USDT/USDC/ETH/BTC)

    Tell us your required amount, company details, and preferred method. We’ll send instructions and credit your account once funds clear.

Contact: [email protected] or the chat bubble in the app.

Common payment issues

  • Card declined / 3-D Secure failed: try again, use another card, or call your bank to allow the charge.

  • Charged but credits missing: it’s usually a browser refresh or a delayed processing—contact us and include your payment details (email, time, and method).

  • Wrong amount / duplicate payment: message us first; we’ll investigate and resolve if applicable.

Refunds & disputes

If something goes wrong, please contact us before filing a chargeback. We can usually resolve billing mistakes quickly and, when appropriate, issue a refund directly.

Need help?

We’re happy to assist with invoices, VAT info, enterprise billing, or enabling an alternative payment route.